The terms and conditions governing access to and use of this website and the i-IMS platform, provided by Ethos Principle Sdn Bhd.
These Terms of Use ("Terms") govern your access to and use of this website and the Integrated Integrity Management System platform ("i-IMS", the "Platform", or the "Service"), operated by Ethos Principle Sdn Bhd ("Company", "we", "us", or "our").
By accessing this website, registering for a demo, signing an order form or subscription agreement, or using i-IMS in any capacity, you agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization, in which case "you" refers to that organization.
If your organization has a separate signed subscription agreement, master services agreement, or order form with us, and there is a conflict between that agreement and these Terms, the signed agreement will prevail to the extent of the conflict.
i-IMS is intended for use by organizations and their authorized personnel for legitimate integrity, compliance, and governance management purposes, and is not offered directly to members of the public for personal use (save for the anonymous public complaint intake form, where enabled by a Tenant).
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account or any other security breach. We reserve the right to suspend or deactivate accounts that show signs of compromise, misuse, or violation of these Terms.
Subject to your (or your organization's) compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use i-IMS solely for your organization's internal integrity and compliance management purposes, in accordance with the Modules and user limits specified in your subscription plan.
This license does not permit you to: (a) sublicense, resell, or make the Platform available to any third party outside your organization; (b) reverse engineer, decompile, or attempt to derive the source code of the Platform, except as permitted by law; (c) use the Platform to build a competing product; or (d) remove or obscure any proprietary notices.
You agree not to use the Platform to:
As between the Company and a Tenant, the Tenant retains all right, title, and interest in its Customer Data. We process Customer Data solely as a data processor, in accordance with the Tenant's instructions, our Privacy Policy, and any applicable data processing agreement.
Each Tenant is responsible for: (a) ensuring it has a lawful basis to submit personal data (including data about complainants, employees, or third parties) into the Platform; (b) configuring user roles, permissions, and retention settings appropriately for its organization; and (c) the accuracy and legality of the Customer Data it or its Authorized Users input into the System.
The Platform, including its software, design, workflows, AI-assisted features, trademarks (including "i-IMS"), and all associated intellectual property, is owned by or licensed to Ethos Principle Sdn Bhd. Nothing in these Terms transfers any ownership of such intellectual property to you, except for the limited license expressly granted in Section 4.
Access to i-IMS beyond any free trial or demo period is subject to the fees set out in your applicable quotation, order form, or subscription agreement. Fees are payable in accordance with the agreed invoicing terms and are non-refundable except as expressly stated in your agreement or required by law. We reserve the right to suspend access for accounts with overdue payments, subject to reasonable prior notice.
Free trials or demo environments are provided "as is" for evaluation purposes only, may be limited in functionality or duration, and may be terminated or converted to a paid subscription at the end of the trial period.
The Platform may integrate with or rely on third-party services (such as cloud hosting, email delivery, or AI model providers) to deliver certain features. We are not responsible for the availability, performance, or acts or omissions of third-party service providers, though we take reasonable care in selecting reputable providers and impose confidentiality obligations on them.
Each party agrees to protect the other's confidential information (including Customer Data, business, technical, and pricing information not otherwise public) with at least the same degree of care it uses to protect its own confidential information, and not to disclose such information to third parties except as permitted under these Terms, a signed agreement, or as required by law.
We aim to maintain high availability of the Platform but do not guarantee uninterrupted or error-free operation. Scheduled maintenance will, where reasonably possible, be communicated to Tenants in advance. Specific uptime commitments and support response times, if any, are as set out in your subscription agreement or service level agreement.
Except as expressly stated in a signed subscription agreement, the Platform and website are provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted under Malaysian law.
Use of the Complaints, Conflict of Interest, or other modules to support a Tenant's compliance program (including for purposes of demonstrating "adequate procedures" under Section 17A of the Malaysian Anti-Corruption Commission Act 2009) does not by itself guarantee legal compliance or immunity from liability; each Tenant remains responsible for its own governance policies and practices.
To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of, or inability to use, the Platform, even if advised of the possibility of such damages.
To the extent permitted by law, our aggregate liability arising out of or relating to these Terms or the Platform shall not exceed the total fees paid by the relevant Tenant to us in the twelve (12) months preceding the event giving rise to the claim, unless otherwise agreed in a signed subscription agreement.
You agree to indemnify and hold harmless the Company, its officers, employees, and agents from and against any claims, losses, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Platform, or your violation of any applicable law or third-party right, including in connection with Customer Data you or your Authorized Users submit into the Platform.
We may suspend or terminate your access to the Platform if you materially breach these Terms and fail to remedy such breach within a reasonable period after notice, or immediately in cases of security risk, suspected fraud, or unlawful use. A Tenant may terminate its subscription in accordance with the notice period set out in its subscription agreement.
Upon termination, your right to access the Platform ceases. We will make Customer Data available for export for a reasonable period following termination (as specified in your subscription agreement), after which it may be deleted or anonymized in accordance with our data retention practices.
These Terms are governed by the laws of Malaysia, without regard to conflict of laws principles. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved amicably through good-faith negotiation, failing which it shall be submitted to the exclusive jurisdiction of the courts of Malaysia, unless otherwise agreed in a signed subscription agreement (e.g., an arbitration clause).
We may revise these Terms from time to time to reflect changes to the Platform, our business practices, or applicable law. Material changes will be indicated by an updated "Last updated" date, and, where appropriate, communicated to Tenants directly. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.
If you have any questions about these Terms, please contact us:
Ethos Principle Sdn Bhd
info@ethosprinciple.com.my
+6019 800 3217
Cyberjaya, Malaysia